Terms of Service

1. Service and booking

Europe Pickup provides or arranges pre-booked private passenger transport. A request submitted on the website becomes a confirmed booking when confirmation is issued by Europe Pickup. The booking reference identifies the trip.

The customer must provide accurate pickup, destination, date, time, passenger, luggage and contact information. Flight number is optional; when supplied it may be used to help plan an airport pickup.

2. Prices and payment

The price displayed during booking is based on the selected vehicle, routed distance, tariff rules, selected extras, planned waiting and any applicable airport or night tariff. The confirmed price is the price shown in the final booking confirmation unless the customer later requests a material change.

Available payment options may include full online payment or a partial online prepayment with the remainder paid to the driver. Online card payments are processed by the payment provider; Europe Pickup does not store full card details.

3. Pickup and waiting

For airport pickups, the booking flow currently includes 60 minutes of airport waiting. For other pickups, 20 minutes of waiting is included unless the booking states otherwise. Planned waiting requested as part of the itinerary is calculated separately under the tariff shown during booking.

The passenger should remain reachable at the supplied phone or WhatsApp number around pickup time and follow the meeting instructions sent with the booking.

4. Passengers, luggage and child equipment

The customer is responsible for choosing a vehicle suitable for the number of passengers and amount of luggage. Unreported luggage, oversized items, strollers or additional passengers may require a larger vehicle or another arrangement.

Requested carrycots, child seats and boosters are subject to availability and must be selected or communicated before the trip. Passengers remain responsible for providing correct age/size information where relevant.

5. Changes and cancellation

Changes and cancellation requests can be submitted through the secure “My booking” page. A request is not effective until it is accepted or confirmed by Europe Pickup. The applicable cancellation/refund conditions are described on the Cancellation & Changes page and/or in the booking confirmation.

6. Delays and circumstances outside reasonable control

Traffic, road closures, severe weather, airport or border disruption and other events outside reasonable control can affect travel time. Europe Pickup will use reasonable efforts to perform the confirmed service but cannot guarantee an exact journey duration where such circumstances occur.

7. Conduct and safety

The driver may refuse transport when carrying out the trip would be unlawful or materially unsafe, including where passenger or luggage information materially differs from the booking. Passengers must follow applicable seat-belt and safety requirements and must not damage or dangerously contaminate the vehicle.

8. Consumer rights and governing rules

Nothing in these terms limits mandatory consumer rights that cannot legally be excluded. These terms are intended to be read together with the booking confirmation and the law applicable to the operator shown above.

9. Contact

Questions about a booking or these terms can be sent to our support team.