Cancellation & Changes

1. How to request a change or cancellation

Open the secure “My booking” page from your confirmation email and choose Request a change or Request cancellation. You may also contact support and provide the booking reference.

A request is only effective after Europe Pickup confirms it. Submitting the form by itself does not automatically cancel or modify the trip.

2. Changes and rescheduling

Changes to pickup time, route, stops, passenger count, luggage or vehicle category can affect availability and the trip price. A change is effective only after Europe Pickup confirms the updated booking.

If a customer requests a reschedule from 24 hours up to and including 72 hours before the scheduled pickup, the reschedule itself is free of charge. The new date and time remain subject to vehicle availability. If the route, vehicle category, passenger requirements or other chargeable services change, the resulting fare difference may still apply.

More than 72 hours before pickup, a reschedule can also be requested without a cancellation fee, subject to the same availability and fare-difference rules. Requests made less than 24 hours before pickup are subject to Europe Pickup approval and are not guaranteed to be free.

3. Cancellation and refund schedule

More than 72 hours before scheduled pickup: cancellation is permitted with a 100% refund of the amount paid.

From 24 hours up to and including 72 hours before scheduled pickup: cancellation is permitted with a 70% refund of the amount paid. Europe Pickup retains 30% as the cancellation charge. Instead of cancelling, the customer may choose a free reschedule under section 2.

Less than 24 hours before scheduled pickup: the booking is non-cancellable and amounts already paid are non-refundable.

The applicable window is measured against the scheduled pickup date and time shown in the confirmed booking.

4. Refunds

Approved refunds are normally returned through the original online payment method where possible. Bank or payment-provider processing time is outside Europe Pickup’s direct control.

5. Pickup waiting and late arrival

For airport pickups, 60 minutes of waiting is included. At every other pickup location, 20 minutes of waiting is included.

After the free waiting period has expired, Europe Pickup may cancel the pickup or, if the driver is available to remain, continue waiting for an additional charge agreed with the customer. Planned waiting that is booked as part of the itinerary is separate from pickup waiting.

6. Materially incorrect booking information

If the actual passenger count, luggage or special requirements materially exceed the confirmed booking, Europe Pickup may need to offer a larger vehicle, request a price adjustment or decline transport if the trip cannot be performed legally or safely.

7. Contact

For urgent changes, contact support as early as possible and include the booking reference.