Privacy Notice

1. What information we process

We process information needed to quote, book and operate a transfer, such as name, email, phone/WhatsApp, route, pickup time, passenger and luggage counts, optional flight information, requested child equipment, notes, payment status and booking history.

2. Why we use it

We use booking information to provide quotations, create and manage reservations, process payments, communicate trip updates, assign drivers, handle customer requests, prevent abuse, maintain service records and meet applicable legal or accounting obligations.

3. Payment information

Online payments are processed by our payment provider. Europe Pickup receives transaction identifiers and payment status but is not intended to receive or store the customer’s complete card number.

4. Who may receive booking data

Information may be shared only as reasonably necessary with the assigned driver or transport partner, payment processor, hosting/email providers and routing/geocoding providers. A driver receives the trip and contact information needed to perform the service.

5. Retention and security

Booking records are retained only for as long as reasonably necessary for service, dispute handling, accounting and legal obligations. We use access controls and server-side booking tokens to reduce unauthorized access to customer booking information.

6. Cookies, analytics and attribution

The booking website uses essential browser storage for functionality such as language preference and booking continuity. The Google tag loads in Consent Mode v2 with analytics and advertising storage denied by default. Before a choice, it may send cookieless, non-identifying measurement signals; it does not set or read Analytics or advertising cookies. Full Google Analytics 4 and advertising measurement activate only after explicit acceptance. If analytics cookies are refused, that choice can be changed later through Cookie settings. Campaign parameters such as UTM tags and advertising click identifiers may then be retained temporarily for attribution. Customer contact details and trip addresses are not sent to Google. Advertising personalization and remarketing remain disabled by default. Visitors can continue using the booking service with necessary storage only.

With your consent, we use the OpenAI ChatGPT Ads pixel to measure page views and completed payments. It may store an advertising click identifier and send event amounts, currencies and a booking-based event identifier. If automatic advanced matching is enabled, supported contact information may be hashed in your browser and shared with OpenAI for matching. You can withdraw consent through Cookie settings; future measurement stops. We mark events to opt out of future user-level personalization.

If a customer explicitly enables trip notifications, the browser push endpoint and encryption keys are stored so Europe Pickup can deliver booking updates; the permission can be removed with “Forget this device.” After payment, a limited offline voucher may be stored only on that device and contains no card details.

7. Your privacy rights

Where the GDPR or similar privacy law applies, you may have rights to access, correct, delete, restrict or obtain a copy of personal data, and to object to certain processing. Some records may need to be retained where required by law or for legitimate claims.

8. Privacy contact

For a privacy request, contact:

Dedicated privacy email: